Scheduled Hours 40 Position Summary The Director of Audio Visual, Media Services, and Event Production oversees a dynamic, entrepreneurial, customer-service-oriented team that provides multi-media technology and event production support to Washington University faculty, staff, students, and clinics. This role sets the strategic direction, manages financial sustainability, evaluates and implements new technologies, and ensures top-quality service delivery across the University in audio-visual and event production. Job Description Primary Duties & Responsibilities Leadership & Management Provide overall leadership and direction to a team of professionals, part-time staff, and student employees. Manage team members' performance, mentorship, and development to meet evolving technology and service needs. Financial & Revenue Management Develop and implement a strategic and financial plan for AV, media services, and event production, focusing on revenue generation, cost efficiency, and economic sustainability. Implement billing models for various services and manage vendor relationships and contracts. Track, analyze, and report on revenue streams and key financial metrics. Strategic Planning & Technology Management Collaborate with university administration and stakeholders to define AV, media, and event production needs for both current and future projects. Evaluate, select, and implement new AV and event production standards, tools, and technologies. Oversee standards-based room design projects, specifically for classrooms, conference rooms, interactive collaboration spaces, instructional laboratories, and private offices, and lead the implementation of A/V systems, digital signage, web streaming, and lecture capture technologies. Service Owner for campus enterprise solutions for video conferencing (Zoom), digital signage (Popullo/FourWinds), and CATV/IPTV (Apogee/Dish). Event Production Manage all aspects of event production, including A/V support, logistics, staffing, and coordination with university departments and external vendors. Ensure successful execution of high-profile events such as commencement ceremonies, conferences, and VIP visits. Customer Service & Operational Excellence Oversee all support services related to A/V consulting for classrooms, conference rooms, interactive collaboration spaces, instructional laboratories, private offices, CATV/IPTV, digital signage, event capture, and Zoom video conferencing. Maintain service standards and billing transparency to ensure excellent customer experience. Monitor and report on key performance metrics to ensure efficient departmental operations. Communication & Collaboration Serve as the liaison between the department and university stakeholders, including faculty, administration, and other departments. Facilitate effective communication with vendors and external partners. Working Conditions This is an on-site position, Monday to Friday, 8:00 a.m. to 5:00 p.m., with evening and weekend support flexibility per Service Level Expectation (SLE) guidelines. Preferred Qualifications Masters degree in relevant discipline. Required Qualifications Bachelor's degree in media technology, Information Systems, or a related field and minimum of eight years of experience in audio-visual technology, media services, and event production, with at least three years in a leadership role and/or a combination of relevant education and experience. Exceptional customer service skills. Strong written and verbal communication skills. Technological proficiency in A/V systems, digital media, web conferencing, etc. Budget and financial management experience, including revenue tracking and billing. Grade G16 Salary Range $94,100.00 - $165,600.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Should I consider applying to older job postings? Yes. Due to the unique needs of each search, the selection process may occur at different paces for open positions. Individuals are encouraged to apply to all open positions of interest for which they meet the Required Qualifications. Washington University's collective success is greatly attributed to the passion and outstanding efforts of our community. Our faculty and staff are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. Washington University strives to create a positive employee experience where faculty and staff thrive, both personally and professionally. Our faculty and staff find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish) Pay Transparency Policy Statement